- “What materials are your items made of?”: 

We exclusively offer items that are made out of faux fur. This means that most of our items are made out of the substitute of fur: polyester. This material is the best replacement that keeps you warm and cozy!

- “The item i want is out of stock, when will it be back?”:

Because we are a small buisness, our stock is limited. Although most of the time we can back-order our items, it can take up to 7-10 working days before our stock is completed. You can always sign up for the ‘back in stock’ alert at the product page. This way you’ll automatically receive an email when your favorite item is back in stock!

- “Are the items ‘All Weatherproof’?: 

Our items are made to keep you warm and cozy during the cold winter-days. Even though we make sure to use the softest and thickest materials, we do not recommend exposing your items to wet surfaces or lots of snow/ice, because it can leed to the item losing its ability to keep you warm. 

- “What payment methods do you offer?”:

We accept the following payments:

Visa, MasterCard, American Express, Apple Pay, Bancontact, Google Pay, Klarna, iDeal, Maestro, Shop Pay, UnionPay, PayPal. 

- “I haven’t received my order, what can i do?”: 

If you havent received your order, please mail to: hanathelabel@outlook.com so we can assist you. 

- “Can i cancel my order?”: 

Unfortunatly, we cannot cancel or amend any orders once they are placed, so it is really important that you check your adress and details are correct before your purchase.

- “Do you ship worldwide?”: 

Yes, we offer worldwide shipping ✈️

- "What are the shipping costs?”:

Shipping costs very based on the country the order has to be shipped to and the weight of the packages. These costs will automatically be calculated at checkout.

- “How long will it take before i receive my order”?

We aim to send all of our orders within 1-2 working days (expect for back-orders). Please note that shipping to foreign countries (outside NL or BE) might take up to 5-10 working days before you will receive your order. You’ll automatically receive a track and trace code after your order has been shipped, so you can track your items yourself. Still haven’t received your order after 10 working days? Please send an email to: hanathelabel@outlook.com

- “How do i return something?”:

If you want to make a return, please send an email with your name and order number to: hanathelabel@outlook.com. Please note that the return costs are for the customer, unless discussed otherwise. See our Terms & conditions for more information. 

- “My item is defect, what can i do?”: 

Please send an email to: hanathelabel@outlook.com or fill in the contact form if you have received a defect item. We always check our items on any defects once we ship them, so we do not give any guarantees on our items once they are delivered, unless there has been a mistake from our side. If so, please inform us within 7 days, so we can find a proper solution. 

- “How do i exchange an item?”:

Unfortunatly, we don’t offer exchanges. If you would like to order a different item, please return the original item and place a new order.